From the movie, You’ve got Mail:
After Joe Fox opens the box store, Fox Books, and closes down the ‘Little Bookshop Around the Corner’ owned by Kathleen Kelly….
Joe Fox: It wasn’t… personal.
What is that supposed to mean?
I am so sick of that. All that means is that it wasn’t personal to you.
But it was personal to me.
It’s *personal* to a lot of people.
And what’s so wrong with being personal, anyway?
Joe Fox: Uh, nothing.
Kathleen Kelly: Whatever else anything is, it ought to begin by being personal.
When I hear someone saying, “It’s not personal…” (and, especially when they tag on, ‘…it’s just business.’) it is a SURE FIRE sign that this person lacks business savvy, lacks a fundamental knowledge of what makes people tick, and ultimately, lacks even the basics of leadership skills.
Business is personal.
A person’s sense of being known and heard and their relationships with those around them, are two of the most important factors that lead to engaging people’s minds, effort and critical thinking.
If we want our teams to give their time, energy and their best, we have to make work and their work environment as personal to them as possible.
As Kathleen said, ‘What’s so wrong with being personal, anyway?