Question: When you are stumped by questions from your team that you don’t know the answers to, what is you natural reaction? Do you want to run and hide? Do you make up an answer that “sounds good,” but may not be based in reality? Do you ask the person asking the question, “What would you do,” hoping to deflect attention onto someone else?
All these are common reactions to avoid saying the most important words in our business language “I don’t know.”
Learning begins when we say those words.
And we know that it is difficult – almost impossible for some – to say those words. It’s a skill that we develop and get comfortable with.
Practice this, “I don’t know, and let’s talk about what it will take to get the answers.”
What are your thoughts?